• Transit Operations
  • Durham, NC, USA
  • $36,843-68,887
  • Hourly
  • Full Time

General Statement of Job Duties: The Transportation Service Supervisor (TSS) is responsible for managing daily fixed route bus service with direct supervision of bus operators.  The TSS manages safe and efficient transportation service through coaching, counseling, and disciplining of all GoTriangle bus operators.   The Transportation Service Supervisor will represent GoTriangle and GoTriangle management at all times while managing and interacting with bus operators, customers, and the public.  The TSS is responsible for on time dispatching ensuring efficient delivery of scheduled service, regular, extra, and "report" assignments on a daily basis.  The supervisor is responsible for directing all communications via GoTriangle's communications system.



Essential Duties and Responsibilities:

  • Performs management duties in dispatch, radio communication, and field operations.  Incumbents will rotate through all assignments and are expected to obtain training and required certifications for any assignment. Incumbent works with limited supervision in the performance of job duties.

  • Responsible for decision-making in scheduled bus service and passenger safety through managing onsite street operations, radio communications and equipment. Serves a logistical role by analyzing street operations, responding to variations in scheduled service and bus concerns, and directing bus operators.

  • Resolves day-to-day operating problems that arise such as vehicle breakdowns, accidents, detours, missed trips, and late routes.  Makes appropriate decisions regarding restoring or maintaining service.
  • Acts on behalf of GoTriangle management in assigning all daily regular and extra work. Responsible for approving and documenting any irregularities in scheduling such as call outs, late reports, and AWOL's. Authorizes all leave, time card adjustments, vacation, sick, miscellaneous time off requests.
  • Acts as an agent of management in the interpreting and enforcing of GoTriangle policies and procedures.  Initiates discipline procedures in accordance with the GoTriangle Employee handbook as they pertain to bus operations activities. Determines and reports the occurrence of a violation of GoTriangle policy by bus operators, the type of violation and any action taken or recommended to the direct manager. Represents GoTriangle management at all stages of the grievance process by investigation, documentation, and preparation of management's position for grievances. 
  • Supervises, motivates, evaluates, counsels, and disciplines bus operators, achieving maximum productivity and high employee morale.  Evaluates operators via ride checks to assess operator efficiency and performance. Develops recommendations and incentives for bus operators to improve employee morale.
  • Participates in the hiring process by effectively recommending the hiring of potential employees and providing/coordinating their training to improve skills and to eliminate employee skill gaps.
  • Manages GoTriangle's daily operation of the fixed route transit system ensuring compliance with city, local, state, and federal laws governing regional transit service.  Initiates communication with the local police, safety, and fire departments as well as local other local entities regarding situations that could disrupt service.
  • Resolves passenger disputes related to provision of service.  Manages the scene of an accident including providing direction to the bus operators, the public, and passengers, analyzing the accident, determining the course of accident investigation, interviewing witnesses, crisis management, and providing recommendations on the future courses of conduct and Bus Operator training. Acts as the liaison between the public and GoTriangle concerning customer complaints by reviewing, analyzing, and resolving customer complaints and initiating bus operator discipline based on analysis of customer complaints.
  • Makes recommendations to improve operations, decrease turnaround times, and streamline work processes; works cooperatively and jointly to provide excellent customer service.  Makes budgetary recommendations concerning equipment used in the performance of the job duties. Works closely with other departments within GoTriangle to improve efficiency and effectiveness in their supporting function.
  • Assist GoTriangle through good practice in achieving affirmative and organization goals of eliminating discrimination based on race, color, religion, age, sex, national origin, disability, and all other classifications protected by law.


Minimum Knowledge, Skills and Abilities:

  • Associates's degree in Business Administration, Transportation, or related field from an accredited two-year college or university.
  • Must possess a valid Commercial Class B driver's license with a P endorsement and a DOT medical card.
  • Extensive experience with and a thorough understanding of transit operations, employee supervision and transit service design, principles and practices.
  • Creative in managing budgets, leveraging limited resources, and working effectively within the organization or with transit partners to maximize positive outcomes.
  • Progressively responsible experience in the management of small to mid-size transit operations.
  • Strong leadership and management skills and the ability to use good judgment in decision-making.
  • A skilled collaborator who easily builds relationships.
  • An empowering leader equally dedicated to building a cohesive team throughout the department as well as the development of individual employees.
  • Coaches, trains, motivates and mentors staff; and manages employee relations; manages the workflow and prioritization of projects and measures the performance of the division and all related staff and takes appropriate corrective action when necessary.
  • Skilled in fostering a high performing and high morale team.
  • A principled leader who values accountability while holding realistic and fair expectations of self and others.
  • Ability to develop program objectives and work independently on several program objectives simultaneously.
  • Exceptional level of interpersonal skills required to effectively communicate with government officials, staff, and the public.
  • A working understanding of PCs including the Microsoft Office Packages.
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